1. Agreement

These Terms of Service form an agreement between Psilent Enterprises, LLC (“Psilent Enterprises,” “we,” “us,” or “our”) and the person or organization ordering, accessing, or using our services (“customer,” “you,” or “your”). By ordering or using a service, you agree to these Terms, the applicable order, the Acceptable Use Policy, the Privacy Policy, and any written service agreement.

2. Services

Services may include web hosting, domain registration and transfer, SSL support, email configuration, website design and development, WordPress services, website migration, maintenance, e-commerce integration, analytics, technical consulting, and related digital services. The specific scope, limits, billing cycle, and price are shown in the applicable order, proposal, or Client Area.

3. Accounts and authorized users

You must provide accurate information, maintain current contact and billing details, protect credentials, and control authorized users. You are responsible for activity performed through your account unless promptly reported as unauthorized. Account-specific, billing, domain, and security requests may require identity verification.

4. Orders, fees, and taxes

You agree to pay the prices, taxes, usage charges, setup fees, and other amounts shown before purchase or stated in a written agreement. Services billed on a recurring basis renew according to the selected billing cycle unless canceled before renewal. Payment processing is handled by third-party providers under their terms.

5. Provisioning and activation

Eligible hosting services may provision automatically after confirmed payment. Domain registrations, renewals, and transfers depend on registrar and registry approval, availability, accurate contact information, required authorization, and sufficient payment. An order submission alone does not guarantee activation, availability, or ownership.

6. Domain services

You are responsible for confirming domain spelling, extension, registrant details, renewal dates, transfer eligibility, and required authorization codes. Registry and registrar rules apply. A domain may become unavailable before registration completes. Completed domain transactions are generally irreversible and non-refundable.

7. Customer content and lawful use

You retain responsibility for content, data, software, accounts, and activity under your control. You must possess all required rights and permissions and follow the Acceptable Use Policy. You may not use services for unlawful, fraudulent, abusive, infringing, malicious, or security-compromising activity.

8. Website and managed services

Project scope, deliverables, approvals, revision limits, schedules, customer dependencies, ownership, and payment milestones may be defined in a proposal or service agreement. Delays in supplying content, access, decisions, or approvals may affect delivery dates. Third-party themes, plugins, licenses, platforms, and services remain subject to their own terms.

9. Backups and security

We use reasonable measures intended to protect systems and service data, but no service is completely secure or uninterrupted. Unless a specific backup service is included in writing, customers remain responsible for maintaining independent, current backups of important content and data.

10. Availability and changes

Maintenance, provider failures, attacks, network events, force majeure, and circumstances outside reasonable control may interrupt service. We may make reasonable technical, security, provider, or infrastructure changes needed to operate and protect services.

11. Suspension and termination

Services may be restricted or suspended for nonpayment, security risk, abuse, legal requirements, provider action, or material breach. Where practical, notice and an opportunity to correct the issue will be provided. Cancellation, suspension, and any termination are also governed by the Refund and Cancellation Policy and applicable law.

12. Intellectual property

Each party retains ownership of its pre-existing materials. Ownership and license rights for custom website work are determined by the applicable proposal or written agreement. Third-party software, themes, plugins, images, fonts, and services remain governed by their respective licenses.

13. Disclaimers

Except as expressly stated in writing or required by law, services are provided on an “as available” basis. We do not guarantee uninterrupted operation, specific search rankings, sales results, domain availability, or compatibility with every third-party product.

14. Limitation of liability

To the extent permitted by law, Psilent Enterprises will not be liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost business, or lost data. Any direct liability will be limited to amounts paid for the affected service during the period giving rise to the claim, except where a different limitation is required by law or agreed in writing.

15. Governing law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law rules. Any mandatory consumer rights that cannot lawfully be waived remain in effect.

16. Changes and notices

We may update these Terms as services, providers, law, or operational requirements change. The current version and effective date will be posted on our website. Material changes will receive additional notice when required.

17. Contact

General questions: info@psilententerprises.com
Technical support: support@psilententerprises.com
Billing: billing@psilententerprises.com