1. General policy

Fees are due when billed and are non-refundable unless this policy, a written service agreement, or applicable law provides otherwise. Approved refunds are returned through the original payment method when practical.

2. Hosting cancellations

Hosting is billed in advance for the selected monthly or annual term. Customers may request cancellation through the Client Area or by contacting billing@psilententerprises.com. A cancellation request stops future renewal after it is processed; it does not automatically refund the current term.

Customers should submit cancellation requests before the next renewal date. Failure to use a service does not by itself cancel the service or create a refund right.

3. Domain services

Domain registrations, renewals, and transfers are submitted to third-party registrars and registries. Once completed, these transactions generally cannot be reversed and the related fees are non-refundable. Customers are responsible for checking the domain spelling, extension, registration term, and contact information before payment.

4. Website and managed services

Deposits, setup fees, completed work, approved milestones, third-party purchases, and time already performed are non-refundable unless a written proposal or service agreement states otherwise. If a project is canceled, the customer remains responsible for authorized work and non-recoverable expenses incurred before cancellation.

5. Renewal and recurring billing

Recurring services renew according to the billing cycle shown in the order and Client Area unless canceled before renewal. Renewal notices are provided as configured, but customers remain responsible for maintaining current contact and payment information.

6. Failed or disputed payments

Failed payments may result in reminders, late status, restriction, or suspension under the Terms of Service. A suspension does not cancel the balance due. Customers should contact Billing before initiating a chargeback so that errors or unauthorized transactions can be investigated.

7. Refund requests

Submit refund requests to billing@psilententerprises.com with the account holder’s name, invoice number, service, transaction date, and reason for the request. Account, billing, domain, and security-related requests may require identity verification.

8. Provider or service failure

If Psilent Enterprises cannot deliver a paid service and no reasonable alternative is accepted, any refund or credit will be determined based on the undelivered portion, applicable service agreement, provider restrictions, and law.

9. Questions

Billing questions should be sent to billing@psilententerprises.com. Technical problems should be reported to support@psilententerprises.com.