1. Scope

This Privacy Policy applies when you visit psilententerprises.com, use the Psilent Enterprises Client Area, request support, purchase hosting or domain services, or use our website-development and related technology services.

2. Information we collect

We may collect:

• account and contact information, including name, business name, email, telephone number, postal address, and authorized contacts;
• order, invoice, payment-status, renewal, tax, and transaction information;
• domain registrant, administrative, technical, and billing information required by registrars and registries;
• support tickets, messages, project files, approvals, and service requests;
• IP address, browser and device information, cookies, logs, security events, and website interactions;
• customer content that you choose to host, transmit, back up, or ask us to manage.

3. How we use information

We use information to create and administer accounts; process orders, payments, renewals, transfers, cancellations, and refunds; provision and support services; authenticate users; protect systems; communicate billing, service, security, and policy notices; prevent fraud and abuse; maintain records; improve services; and comply with law.

4. Payments

Payment providers process card, bank, or wallet information under their own privacy and security practices. Psilent Enterprises generally receives limited transaction details such as payment status, amount, provider, and transaction identifier rather than full card credentials.

5. Domains

Domain registration and transfer require information to be shared with registrars, registries, ICANN-related services, and other providers. Some registration information may be publicly available unless privacy or proxy protection applies. Availability and scope of privacy protection depend on registrar, registry, extension, and law.

6. Cookies and logs

Essential cookies and similar technologies support login, security, cart, checkout, Client Area, support, and preferences. Analytics or marketing technologies may be used where permitted. Blocking essential cookies may prevent parts of the services from working.

7. How we share information

We do not sell personal information for money. We may share information with hosting and network providers; domain registrars and registries; payment processors; certificate authorities; email, support, security, backup, analytics, fraud-prevention, and software providers; professional advisers; contractors; authorities when legally required; or a successor in a business transaction. Providers receive information reasonably needed for their functions.

8. Customer content

Customers control personal information contained in their websites, databases, mailboxes, and hosted content. Customers are responsible for their own privacy notices, consent, lawful processing, user requests, and instructions to Psilent Enterprises.

9. Retention

Information is retained as reasonably needed to provide services, protect systems, maintain backups and records, meet tax, accounting, registrar, contractual, and legal obligations, resolve disputes, and enforce agreements. Retention varies by data type and provider requirements.

10. Security

We use reasonable administrative and technical safeguards intended to protect information. No system or transmission is completely secure. Customers are responsible for protecting credentials, using available multifactor authentication, keeping contact information current, and promptly reporting suspected unauthorized access.

11. Your choices and rights

Depending on location and applicable law, you may have rights to request access, correction, deletion, restriction, portability, objection, withdrawal of consent, or an appeal. Requests may be limited by identity verification, security, registrar rules, backups, contracts, tax, or legal requirements.

Send privacy requests to info@psilententerprises.com. Account-specific requests may require identity verification. Marketing messages will provide an opt-out method where required; service, billing, security, and transactional messages are not marketing.

12. Children

Our services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

13. Third-party services

Our sites may link to or integrate third-party services. Their collection and handling of information are governed by their own terms and privacy policies.

14. Changes

We may update this Privacy Policy as services, providers, technology, or law change. The current version and effective date will be posted on our website, with additional notice when required.

15. Contact

Privacy and general questions: info@psilententerprises.com
Technical support: support@psilententerprises.com
Billing: billing@psilententerprises.com